Refund Policy

All services rendered by The Company are non-refundable. This includes, but is not limited to: setup fees, one time fees, monthly service fees, upgrade fees, additional service fees, administrative fees, and late fees. Customers seeking to resolve billing errors are instructed to open an accounting ticket inside the Customer portal located at manager.serverfolio.com . Customer agrees not to chargeback any credit card payments for services rendered. A chargeback of payment for services rendered will result in an additional charge of €100.00EUR and will be subject to collection by an authorized collection agency.

If we receive a cancellation request we will immediately suspend billing and cancel the server. Regarding mid-month or mid-period cancellations, ServerFolio will not issue pro-rated refunds for cancellations received in the middle of a payment cycle.